Realm FAQs

The system keeps asking me for a code when I try to access the app.

You need to activate your account using the link you received in your email BEFORE you can access the app.  Once the account has been activated, the app will no longer ask for a code and you can log in using the username and password you created on the website.

What phones will support the Realm Connect app?

The Realm Connect mobile app requires a minimum of IOS 13.1 or Android 8.  Below is a partial listing of some phones that support these requirements:

Apple: iPhone 6S & later, iPhone SE

Samsung Galaxy: S7 and later, A3, A5, A7 (2017 and later), J5 and J7 (2017 and later), C7 and C9 Pro, Tab S3 and later, Note 8 and later

LG: G6, G7, K30, V20, V30, V35, Q6, Q7, Q8

Motorola: Moto Z, Z2 Play & Force Edition, X4, G5

HTC: U11, U Ultra, 10

Sony: Xperia X, XZ, XZs, XA1, Touch

Nokia: 2, 3, 5, 6, 8

Google Pixel (all)

Can I connect to Realm without the app?

You can use the website that you used to sign up for Realm.

Is Realm secure?

ACS relies on Amazon Web Services state of the art platform.  See the ACS response on their website for further details:

https://legal.acst.com/data-security-measures

Park Street Church has some lay members with expertise in cybersecurity who met with ACS before Park Street selected ACS and they were satisfied with their security protocols.

The principal weakness of any system is the users.  Investigate the Security Tips/Best Practices on the left hand panel of the website above.  Below are several videos on how hackers gain access to your information:

https://www.infosecinstitute.com/iq/content-library/: “What is Phishing”

https://www.youtube.com/watch?v=X5P-VYxPNrk&feature=youtu.be